Frequently asked questions

Need help purchasing on Bliss Furnish?

How do I become a registered member of Bliss Furnish?


Click on the 'Register' link on the top right-hand side of every page on Bliss Furnish. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration!




How do I change my account password?


To change your password, login and choose the My Profile options under your Account name. Here you can change your password by entering your current password and the new password.




My password is not working, how do I Sign- In?


If you are not able to login using your password, try resetting your password.




I have forgotten my password. How do I login to my account?


Click on 'Login' link on the top right hand side of the page. This will open a window where you will see a 'Forgot Password?' link. Provide your registered email address and we will email you instructions for getting a new password.




How do I unsubscribe from the Bliss Furnish newsletters and offers?


If you no longer wish to receive our offers and exclusive deals, we'll be sad to see you go but you can easily unsubscribe:

  • Open an email (Newsletter/Promotional offers)
  • You'll find an Unsubscribe link at the bottom. Click it
That's it! You will not receive any newsletter thereafter.





Managing My Order

How do I track the progress of an order?


Once your order has been shipped, you will receive an email notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.blissfurnish.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.




What is the meaning of the different tracking status flags?


In Transit: Your package is on the way to the destination. Delivered: Your item has been delivered. Returned to Origin (RTO): Your item has been returned to the Bliss Furnish warehouse.




What happens after the order gets shipped? Does it directly get delivered?


Yes, We have our own manufactoring. So, if order get shipped, it will be delivered to your place at the same day.




What does it mean when my item has reached my state or city?


If you receive an email telling you that your item has reached your state or city, it is because it was shipped from a distant location and has one more step to go before it reaches you. Before you know it, it will be out to get delivered.




My shipment shows delivered but I have not received the order. What should I do?


All orders delivered by us have a proof of delivery with signatures by the person who has accepted the order. In case you haven't received your shipment, please check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order on your behalf.




What is the meaning of the different order status?


Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'. Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again. Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing. Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner. Delivered: You order has been delivered. Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.





What are various Payment Options?

What are my payment options?


Bliss Furnish offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Bliss Furnish:

  • Internet Banking. We have partnered with 54 leading banks in India.
  • Visa, Master, American Express and Diners Credit Cards.
  • Debit Cards issued by all leading banks in India.
  • Pepperfry Gift cards
  • UPI: Unified Payment Interface
  • PayUMoney.
  • No Cost EMI
  • Easy EMI Options by Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank,Yes bank, RBL,, State Bank of India, and Induslnd credit card holders.
  • Cash On Delivery
  • Online Wallets such as Mobikwik, Paytm & Payzapp
  • PayPal (Available only on Website & Mobile Site)




What is the Card Verification Number (CVV) on my credit card?


The Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn't appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession. CVV Numbers for different cards are placed in different locations on your card:

  • If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
  • If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number.
Note: SBI Maestro card does not have CVV and expiry date




What is a 3D secure password?


The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the 'Verified by VISA' (VBV) and 'MasterCard Secure Code' (MSC) services, respectively. The 3D secure password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction. In India, it is mandatory to register your card with 3D Secure before making any online transaction with the card. To register your card, visit your card issuing bank's website.




Does Blissfurnish.com retain my card or account details?


Blissfurnish.com does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.




Will I be asked to provide any card information, account information or passwords over phone or email?


The Bliss Furnish team will never request you to share any of your payment details over email or over phone.




What happens for the order placed using EMI gets cancelled/refunded?


If you cancel or return an order purchased using EMI, Bliss Furnish will refund the entire purchase amount to you. For partial order cancellations / refund, Pepperfry will refund that amount back to you. You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.




What is No Cost EMI?


No Cost EMI is a payment mode available on Bliss Furnish, which enables shoppers to purchase with no cost of interest and zero down payment. With this payment mode, shopper will get an instant discount, for the interest amount to be charged by the banks for the EMI.




Will the No Cost EMI be available for all EMI payment options available on Bliss Furnish?


Currently, No Cost EMI payment option is available only for selective tenures (3 and 6 months) for all the banks.




Will I get complete refund amount, if I cancel/return the items purchased by No Cost EMI?


Yes, you will get a complete refund of the Amount paid by you, post the EMI Discount. However the banks may charge some cancellation/refund, or pre-closure charges. Kindly check with your respective banks policy for Cancellations and Refunds.





Special services provided by Bliss Furnish

How do I schedule an appointment with a Bliss Furnish carpenter?


Firstly, please check if an item you are purchasing is serviceable by Pepperfry at your location. To do so, enter your location's pincode on the items detail page. Once the pincode is entered, see if the text against Assembly says 'Offered By Bliss Furnish'. If the item you wish to purchase is serviceable, then you can opt for an assembly option via these options: On delivery: You can request Carpenter Assembly with our delivery supervisor at the time of delivery. Through IVR: You can also contact our Customer Service at 0818181-7935 between 10am to 7pm. Assembly of the product will be done within 24hrs once the order is delivered.




How can I check if an item needs carpentry services?


You can check if an item you are purchasing will need such as assembly service by entering your location's pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly.




Will I be notified regarding carpenter visit?


You will be notified via Email once the Bliss Furnish Carpenter visit is confirmed. You will be contacted before the carpenter visits your place for assembly.




When will I require carpenter assistance?


There are a few items which require assembly. You can check if an item you are purchasing will need such as assembly service by entering your location's pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly. If the item you wish to buy needs to be assembled, then you will require carpenter assistance. Further, for a majority of items that need carpenter assistance Bliss Furn ish will provide the carpenter; in only a few instances you might need to arrange for a carpenter yourself.




My location is not serviceable by Bliss Furnish. Do I need to pay for carpentry services?


If your location is not serviceable by Bliss Furnish, then unfortunately we will not be able to arrange for assembly and you would need to arrange a local carpenter from your end.




What do I do if a coupon issued by Bliss Furnish is not working?


Your coupon may not be working because of any of the following reasons:

  • The validity of the coupon may have expired.
  • The coupon may have already been used.
  • The coupon may not be applicable on certain deal items and items marked 'Hot Priced'. These items are already at their best price and hence, further coupons are not applicable on them.
  • The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
  • The coupon may be linked with a user account to which it was sent. Login to the correct user account for availing it.




What is 'Hot Priced item' and why can't I apply coupon on a 'Hot Priced item'?


‘Hot Priced items' are products available at the best price on the website. Item under these banner are already being offered at a discounted price. Hence, no further discount will be applicable on products marked as 'Hot priced items'.




Can I use multiple coupons on the same transaction?


Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.




How are the taxes calculated while using coupons?


The discounts are not exempted from taxes. So the taxes, applicable on coupon discount paid to the government by us, are charged when you apply a coupon code.




Why is the tax bifurcation not shown at the time of purchase?


The tax is shown on the checkout page when the discount coupon is applied. Tax is only applicable when there is a discount coupon attached.




Why do I need to pay Processing Fees when I purchase some products on Bliss Furnish? What do these fees entail?


Bliss Furnish works with thousands of merchants across the country, to get the largest variety of products at the best possible price for its customers. Most merchants on Bliss Furnish, offer limited period discount coupons to our customers to deliver better value as compared to any other platform. The Processing Fee is basically a fee levied by Pepperfry to avail/redeem these discount coupons and cashbacks on the website. Needless to say, the fee is just a small percentage of the cashback and overall discount offered to customers by the merchants.




Will Bliss Furnish provide assembly at my doorstep for the furniture ordered?


Yes, if an item requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide an assembly service. Please enter your delivery pin code on the item detail page to check the same. If an item can be self-assembled, we provide a kit along with a manual which will help you out. If an item requires wall mounting, we will not be able to provide carpenter assistance.




Why do I need to pay Assembly Fee when I purchase products on Bliss Furnish?


Certain furniture items on the catalogue would require assembly services. We try our best to provide Pepperfry assembly services across most of our serviceable locations in India, for which we would charge a nominal fee (INR 250 per item) to provide the most seamless delivery & assembly experience to our customers.





How do I sell on Bliss Furnish?

How do I register myself as a merchant on Bliss Furnish?


The Bliss Furnish Merchant Registration process is pretty simple. Just click here to register as a merchant. You will need the following information: Company details: Company name, address and landline number. Note: Enter the Official Name of the company you would like to register your Company as, with Bliss Furnish. Personal details: Your Name, email address, mobile number, and a password (min 6 characters). Note: If you have an e-mail address/mobile number already registered as a customer account with us, and wish to use the same email address & Mobile number for your Merchant account, you will get an option to Sign in while filling the personal details. Simply login with your customer account credentials and your existing account will be changed to a Merchant account. Bank account details: Beneficiary name, Account number & IFSC Code That's it! You will then be a registered Marketplace Merchant on Pepperfry. One of our Category Managers will get in touch with you soon after. For any further assistance, you can write to us at production@blissfurnish.com





Bulk Order and Customization

How can I place a Bulk Order through Bliss Furnish?


Depending on the nature of your requirement, you can purchase items in bulk from us and help us cater to the various tailored requirements as below: For comprehensive Design requirements or product selections for your House, Pepperfry Bespoke is a new business that offers curated Room Looks that you could shop for your house or that of your Friends and Family. You could also book yourself Complimentary and Customized Design Services by our seasoned Design Experts. B2B or Bulk Orders for your Workplace, Hotel, Restaurant or Business (Office), We will assign a dedicated Account Manager who will help finalize selections Furniture and Product requirements for your Office or Business and, manage your account as a single point of contact. We also offer attractive pricing for bulk corporate purchases over INR 8-10 Lakhs.




Can I customize an item?


We have a wide range of items spanning multiple categories around 100,000 items, spanning 8 key home categories! The breadth and depth of our catalogue will surely help you find the exact item you are looking for. Please note while we could work with you to customize Room Designs, we are unable to customize individual items.




How are large orders fulfilled?


Our experienced Account Managers will help you with selecting the right items, placing the order, and with order tracking. Please write us on Support@blissfurnish.com





Stock Status and Notification

What does it mean when an item is out of stock?


Bliss Furnish sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility that product runs Out Of Stock with our merchant.




Will I be notified if the out of stock item is back in stock?


You do have an option for setting up an email notification once the desired item is back in stock. All you would need to do is opt-in by choosing Notify Me for the item which is out of stock. Here, you can enter your email address and hit Submit. Whenever the desired item is added back to our website, you will be notified through email.





Ordering An Item / Order Status

How do I get more information about an item before I place my order?


In case you have questions about a product, please call/write to us anytime and we will get back to you within 12 business hours.




How do I place on order on Bliss Furnish?


The process of placing an order on Bliss Furnish is very easy. Just follow the following steps:

  • Once you have selected the item that you wish to purchase, click on Buy Now.
  • You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button.
  • If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user.
  • Once logged-in, you can confirm the shipping address and then click on Proceed to pay.
  • You can choose from range of payment methods and click on Proceed to Pay Securely.
Once the order is confirmed you will receive a confirmation email and order number.




What does it mean when my order is Pending Verification or Awaiting Confirmation?


Dont worry if your order status reads Pending Verification or Awaiting Confirmation. Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 3 working days for the payment to be confirmed to us by your bank. If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option. If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.




Can I change my shipping or billing address after an order has been placed?


For confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed. In case you have changed your address between ordering and receiving a product, you may reach out to us and we will do our best to help.




Purchasing furniture on Blissfurnish.com


Damages Bliss Furnish shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

  • Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed
  • Your item arrives in damaged condition. All claims for damage must be made within 7 days of receipt of the item
Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage. We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.





Shipping and Packaging

Do I need to pay Shipping Charges for purchases on Bliss Furnish?


We offer free shipping on all orders placed on our website.




Can you send all my items in one shipment?


Yes, we do have an option to send all the products in one shipment however it is only available for Furniture Products available with Express Shipping Icon on our website. For all the other products, we source them from thousands of merchant across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other. Please Note: Ship Together Option for Furniture Products can be selected only at the time of placing the order post that it cannot be changed.




Why is an item not available for shipping to my location?


The shipping of the item for your pincode might not be available due to any of the following reasons:

  • The merchant selling on Pepperfry does not offer installation/service/warranty of the products across India and hence, restricts it to certain pin codes
  • State regulatory issues, legal restrictions or any other compliance-related reason
Non-availability of a reliable shipping partner for your location.




Why does the promised Delivery date vary from one item to the other?


We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.




How do I know if an item can be delivered to my location?


Enter your delivery pin code on the item page to know whether it can be delivered to your address.




How do I check the estimated delivery date for an item?


Enter your delivery pin code on the item page to know the estimated delivery date for it.




Can you deliver my item faster than mentioned on the order page?


The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.




Do you ship internationally?


As of now, Pepperfry doesn't ship items outside of India. However, Bliss Furnish does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.




Do I need to submit any document for products to be delivered to my address?


Generally, there is no need to submit any document for shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Kerala then we would require a copy of Form 16 and ID proof (as prescribed under the Kerala Value Added Tax Rules, 2005) duly signed by you.




My purchase is a gift, can Bliss Furnish send the order without an invoice?


Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.




I am buying this product as a gift. Can it be gift-wrapped?


Sorry. Currently, we do not offer gift-wrapping.





Returns & Refund

What do I do if I get a damaged/ defective or incorrect product?do I do if I get a damaged/ defective or incorrect product?


We offer a 7-Day Return Policy for all products. Returns are accepted only for the following reasons:

  • Damaged Product
  • Dead on Arrival
  • Manufacturing Defect
  • Incomplete Product
  • Incorrect Product
  • Expired Product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section: At the top of every page on Bliss Furnish, you will see a Support link
  • Click on Support > Return Item
  • Select a reason for return
  • Upload supporting image of product and hit Return Item
  • Our representative will call you within 48 hours
  • A reverse pick up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.




What do I need to do to return a product?


To initiate a return online through My Account: Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section

  • Log in to your Account.
  • Go to My Orders.
  • Click on RETURN ITEM for the product you wish to return.
  • Select a reason for return.
  • Upload supporting image of product and hit 'Return Item.
  • Our Representative will call you within 48hrs.
Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product. You are not a registered user and bought a product as a guest user on Blissfurnish.com and hence are not able to access the 'My Account' Section. In such case, go to "Support" then click on "Contact Us" which will direct you to New Complaint or Feedback. Mention the order number and the issue and submit.




I am not registered user. What do I need to do to return a product?


If you are not a registered user and bought a product as a guest user on Blissfurnish.com, go to "Support" Then click on "Contact Us" which will direct you to New Complaint or Feedback. Upload the images and mention the order number with the reason for return and submit.




Instead of Refund for a product, can you send me a replacement or can I exchange the product?


Due to logistic reasons, we do not offer exchange/replacement of orders.




Do I need to keep anything in mind while returning your product?


The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact. The Easy Return Policy at Bliss Furnish is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time.




Who shall bear the shipping cost for the products returned?


Bliss Furnish will pick up the product that you wish to return, from your doorstep and bear the shipping cost.




Can I return a product in case I do not want it or do not like it?


Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. For other category-wise exclusions, please refer to Bliss Furnish Easy returns policy Brand warranties, wherever applicable, would supersede Pepperfry Easy returns policy.




What is your cancellation policy?


We do not accept cancellation once the order is placed.




Why did Bliss Furnish cancel my confirmed order?


Bliss Furnish sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:

  • The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
  • The product is Out Of Stock with our merchant.
  • Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.





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